Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a refund.
The customer does pay the return shipping & a 10% re-stocking fee on returns that are due to no longer needing an item or ordering the incorrect part.
If an incorrect item was received or your item was received as damaged we will pay for the return shipping & provide a full refund.
You should expect to receive your refund within one week of us receiving your package.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please make sure that all returns are packaged safely & that they include a packing slip with your information. Please indicate on the packing slip why you are shipping the item back i.e. exchange, refund.
Yes, Our entire site has promotional free shipping! Each product may say Shipping is Calculated at Checkout because you have the option to choose other shipping methods for quicker or expedited shipping. Just choose the FREE shipping option at check-out! See details below:
Smaller Items (parts, pumps, etc.):
We offer free ground shipping on smaller items (usually under 100 pounds). All in-stock items normally ship within 24 hours. Please look at the product's availability as a few items do ship from the manufacturer and they make 3-15 business days to ship depending on the manufacturer. Other shipping options such as 2nd day air are available for an additional fee at check-out if you need faster delivery. Items shipping from the manufacturer will still require a longer handling time. If you need a more exact shipping time estimate, please give us a call!
The shipping services on our website for smaller freight items are only available to our customers in the continental United States. For delivery outside the continental U.S. please contact us by phone as we may be able to ship items to your area for an additional fee.
Equipment- Pressure Washers & Large Item Freight
We offer free freight for large items to commercial addresses within the lower 48 states that must have a forklift or loading dock to safely unload the product. If you are shipping to a residential address, you will need to choose Equipment Freight w/Lift Gate Service at check-out. The lift-gate service will allow the delivery driver to safely unload the product from the semi-truck to your curb. Please note that you are responsible for getting the equipment from the curb to your home. Please call if you are requesting a freight item to be shipped to a residential address. This service is not always avaible. We will need the shipping address to verify the availability.
Shipping Times & Availability
Please look at the Product Availability listed on each product's page. We keep many items in-stock in our store. Those items typically have an availability of shipping within 24 hours. There are some items on our site that ship directly to you from the manufacturer and those items may have a longer shipping time of 3-15 business days.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
There are some products that may not be shipped to California because of state regulations.
Shipping Address Notice: In an effort to prevent credit card fraud, the Pump Outlet does require that orders over $100 have a matching billing and shipping address. Orders over $100 that have 2 separate addresses will be cancelled and refunded.