Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a refund.
We do not accept any returns on items shipped via Freight truck. For example: paint sprayers, pressure washers, hose reels. These items do come with a manufacturer's warranty. Under the product details, please click Other to view the warranty of each specific item. If it is not listed, you may contact us for warranty information.
The customer does pay the return shipping & a 10% re-stocking fee on returns that are due to no longer needing an item or ordering the incorrect part.
If an incorrect item was received or your item was received as damaged we will pay for the return shipping & provide a full refund.
You should expect to receive your refund within one week of us receiving your package.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please make sure that all returns are packaged safely & that they include a packing slip with your information. Please indicate on the packing slip why you are shipping the item back i.e. exchange, refund.
Please Note- some items are not able to be shipped to California
Shipping Address Notice: In an effort to prevent credit card fraud, the Pump Outlet does require that orders over $100 have a matching billing and shipping address. Orders over $100 that have 2 separate addresses will be cancelled and refunded.